Shipping policy

Last updated: 28 February 2026

Thank you for shopping with Cate and Elizabeth Jewels. This Shipping Policy outlines the terms and conditions related to the processing, shipping and delivery of your order.

We aim to be fully transparent so you can shop with confidence.

1. Processing Time

Orders are processed on business days only, which are Monday to Friday, excluding public holidays.

Order processing time:
1–3 business days

Orders placed after 5:00 PM UK time will be processed the next business day.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

After your order has been processed, it will be handed over to the shipping carrier for delivery.

Estimated shipping times:

Destination Estimated Shipping Time
                         United States                 5–7 business days

Please note: Shipping times are estimates and may vary based on the carrier, customs, or unforeseen delays.

3. Total Delivery Time

Total delivery time = Processing Time + Shipping Time

Example:
If processing takes 2 business days and shipping takes 5 business days, you can expect to receive your order in approximately 7 business days.

4. Shipping Days

Orders are shipped Monday to Friday.

We do not ship on Sundays or public holidays.

5. Order Cut-Off Time

To ensure same-day processing, orders must be placed before 5:00 PM USA time on a business day.

Orders placed after this time will be processed the following business day.

6. Shipping Rates

We offer the following shipping options:

Free Shipping: Available on all orders.

Shipping rates are calculated at checkout based on your location and order value.

7. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can track your order via our tracking page.

8. Customs, Duties & Taxes

Orders shipped outside the United States may be subject to import taxes, customs duties and additional fees. These charges are the responsibility of the recipient.

We are not responsible for delays caused by customs processing.

9. Delays & Exceptions

While we do our best to deliver orders on time, delays can occur due to:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • Incorrect or incomplete addresses

Please ensure your shipping details are correct at checkout.

10. Questions?

For any shipping-related enquiries, please contact us:

Email: support@cateandelizabethjewels.com

Business hours:
9 AM – 5 PM, Monday to Friday