Payment Policy

Thank you for shopping at Cate and Elizabeth Jewels. This Payment Policy outlines the accepted payment methods, currency, security practices and important information regarding your transactions on support@cateandelizabethjewels.com.

1. Accepted Payment Methods

We accept the following secure payment options:

Credit/Debit Cards: Visa, MasterCard, American Express, Maestro, etc.

Digital Wallets: Apple Pay, Google Pay, etc.

2. Payment Currency

All prices listed on our website are in GBP (£).

If you are purchasing from outside the United Kingdom, your bank may charge currency conversion or international transaction fees. Please check with your bank or payment provider.

3. Payment Processing

Payments are processed securely via our third-party payment providers. We do not store your full credit card details on our servers.

Once your payment is authorised, you will receive an order confirmation via email.

If payment is unsuccessful or declined, your order will not be processed.

4. Taxes & VAT

All prices include VAT where applicable.

If you are purchasing from outside the United Kingdom, import duties and local taxes may apply upon delivery. Please refer to our Shipping Policy for further details.

5. Payment Security

We take your payment security seriously. Our checkout is secured with:

  • SSL encryption

  • PCI-DSS compliant payment gateways

  • Fraud protection measures

6. Failed or Cancelled Payments

If your payment fails:

  • Please verify your billing details and card information

  • Try an alternative payment method

  • Contact your bank or card provider

Or reach out to us at:

support@cateandelizabethjewels.com

We reserve the right to cancel any order if payment is not received or if fraud is suspected.

8. Refunds

If you are eligible for a refund (please see our Return & Refund Policy), the amount will be returned to your original payment method within 7 business days, depending on your bank.

9. Contact Us

For any payment-related questions or issues:

Email: support@cateandelizabethjewels.com

Business Hours:
9 AM – 5 PM, Monday to Friday