Return and Refund Policy

At Cate & Elizabeth Jewels, we want every piece you choose to feel special. We carefully select our jewelry with style, quality, and everyday wear in mind, and we hope you’ll love your purchase.

We understand, however, that sometimes a piece may not be quite right. That’s why we offer a 30-day return policy to make your shopping experience comfortable and straightforward.

This Return & Refund Policy applies to eligible purchases made directly through the Cate & Elizabeth Jewels website.

30-Day Return Policy

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, your item must:

  • Be returned in its original condition
  • Be unworn and unused, except for reasonable inspection or trying on where appropriate
  • Be free from scratches, damage, alterations, or other signs of wear
  • Include all original packaging, tags, accessories, and components that came with the item
  • Be accompanied by your order number or other proof of purchase

Items that are returned damaged, altered, excessively worn, or otherwise not in their original condition may not qualify for a refund.

How to Start a Return

To request a return, please contact us at:

Email: support@cateandelizabethjewels.com

Please include your order number, the item you would like to return, and the reason for your return.

Our customer support team will review your request and provide the appropriate return instructions, including where to send your return.

Please contact us before sending your item back. Returns sent without first requesting return instructions may experience delays in processing.

Return Shipping

Unless your order arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for the cost of returning an eligible item.

We recommend using a trackable shipping service when returning your jewelry. Cate & Elizabeth Jewels cannot be responsible for return packages that are lost or damaged while being shipped back to us.

If you received a damaged, defective, or incorrect item, please contact us before returning it so our team can provide the appropriate instructions.

Jewelry Condition & Hygiene

For the comfort and safety of all our customers, returned jewelry must meet our return-condition requirements.

Jewelry should only be tried on as reasonably necessary to determine whether it is suitable. Items showing signs of extended wear, damage, modification, or improper handling may not be eligible for return.

For hygiene reasons, pierced earrings and other pierced jewelry cannot be returned once their hygiene seal or protective packaging has been opened or removed, unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized, engraved, or custom-made jewelry
  • Items altered or modified at the customer’s request
  • Gift cards
  • Items showing significant signs of wear or damage caused after delivery
  • Pierced jewelry where the hygiene seal or protective packaging has been opened or removed
  • Items specifically identified as final sale or non-returnable before purchase, where applicable

This does not affect returns involving items that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

We want your Cate & Elizabeth jewelry to arrive exactly as expected.

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@cateandelizabethjewels.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and the issue
  • Photos of the packaging when relevant

Our team will review the information and work with you to determine the appropriate solution.

Return Inspection

Once your return is received, our team will inspect the item to confirm that it meets the eligibility requirements outlined in this policy.

We’ll notify you after your return has been reviewed and let you know whether your refund has been approved.

Refunds

If your return is approved, your refund will be issued to your original payment method.

Approved refunds are processed within 10 business days after we receive and inspect your returned item.

Once we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. This additional processing time is determined by your financial institution and is outside our control.

Refund Processing Timeline

For clarity:

Return window: Within 30 days of receiving your order
Refund processing: Within 10 business days after the eligible return is received, inspected, and approved
Refund method: Original payment method

Please remember that your financial institution may take additional time to display the refund after we have processed it.

Exchanges

If you would like a different piece, size, or style, please contact us at support@cateandelizabethjewels.com.

Our team will let you know the available options based on the item and current inventory.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request if the order has not yet entered processing or fulfillment. However, we cannot guarantee cancellation once an order has been processed or shipped.

If your order has already shipped, you may request an eligible return after receiving it in accordance with this policy.

Questions About a Return or Refund?

We want your experience with Cate & Elizabeth Jewels to be enjoyable from the moment you discover your jewelry to the support you receive after your purchase.

If you have questions about a return, refund, or an issue with your order, our customer support team is here to help.

Store name: Cate & Elizabeth Jewels
Company Name: JW Commerce Group LLC
EIN number: 981922984
Company number: 2026-001913590
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@cateandelizabethjewels.com
Phone Number: +1 609-318-2062

Thank you for choosing Cate & Elizabeth Jewels. We appreciate your trust in us and want you to feel confident every time you shop with us.