Shipping Policy
At Cate & Elizabeth Jewels, we know how exciting it is to wait for a new piece of jewelry to arrive. That’s why we aim to make our shipping process simple, transparent, and easy to understand from the moment you place your order until it reaches your door.
This Shipping Policy applies to all orders placed through Cate & Elizabeth Jewels and delivered within the United States.
Free Shipping on All Orders
We’re delighted to offer FREE shipping on all orders within the United States.
There is no minimum purchase required. The shipping cost for eligible U.S. orders is $0.00.
Where We Ship
Cate & Elizabeth Jewels currently ships within the United States only.
At this time, we do not offer international shipping. Please make sure you provide a complete and accurate U.S. delivery address when placing your order.
Processing Time
Once your order is successfully placed and payment is confirmed, our team begins preparing it for shipment.
Processing time: Up to 2 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
During particularly busy periods, such as holidays or promotional events, processing may occasionally take longer. If a significant delay affects your order, we will do our best to keep you informed.
Shipping Time
Once your order has been processed and handed over to the shipping carrier, the estimated shipping time is:
Shipping time: Approximately 5 business days
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Estimated Total Delivery Time
Your estimated total delivery time is calculated as:
Processing Time + Shipping Time = Total Delivery Time
For example:
Up to 2 business days processing + approximately 5 business days shipping = approximately 7 business days total delivery time
This means you can generally expect your Cate & Elizabeth Jewels order to arrive within approximately 7 business days after your order is placed.
Please note that this is an estimated timeframe rather than a guaranteed delivery date.
Order Tracking
When tracking information is available, we’ll send it to the email address provided when you placed your order.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.
If your tracking information has not updated for an extended period or you have concerns about your delivery, please contact us at support@cateandelizabethjewels.com.
Please Check Your Shipping Address
Before completing your purchase, please carefully review your shipping information to make sure your name, street address, apartment or unit number, city, state, and ZIP code are correct.
Customers are responsible for providing complete and accurate shipping information.
If you notice an error after placing your order, contact us as soon as possible at support@cateandelizabethjewels.com. We’ll do our best to update your information if your order has not yet been processed or shipped.
Once an order has entered the fulfillment or shipping process, we cannot guarantee that the delivery address can be changed.
Delayed Shipments
Although we aim to have your jewelry delivered within the estimated timeframe, occasional shipping delays can happen.
Weather conditions, carrier disruptions, holidays, high shipping volumes, and other circumstances outside our reasonable control may affect delivery.
If your package appears to be significantly delayed, please contact our customer support team. We’ll be happy to review the available tracking information and help you determine the appropriate next steps.
Lost or Missing Packages
If your tracking information indicates that your package has not arrived within the expected timeframe, please contact us at support@cateandelizabethjewels.com.
Our team will review the available shipment information and assist you with the next steps when appropriate.
If tracking shows your package as delivered but you cannot locate it, we recommend checking around the delivery location and asking household members or neighbors who may have accepted the package before contacting us.
Damaged or Incorrect Orders
We want you to be delighted when you open your Cate & Elizabeth Jewels order.
If your jewelry arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@cateandelizabethjewels.com.
To help us review your request efficiently, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging, when relevant
Our customer support team will review the information and assist you with the appropriate next steps.
For information regarding returns, refunds, and eligibility requirements, please refer to our Refund Policy.
Questions About Your Order?
We’re always happy to help. Whether you have a question about processing, tracking, shipping, or delivery, please get in touch with our customer support team.
Store name: Cate & Elizabeth Jewels
Company Name: JW Commerce Group LLC
EIN number: 981922984
Company number: 2026-001913590
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@cateandelizabethjewels.com
Phone Number: +1 609-318-2062
Thank you for shopping with Cate & Elizabeth Jewels. We appreciate your trust in us and look forward to delivering something beautiful to your door.