Terms Of Service

Welcome to Cate & Elizabeth Jewels. We’re delighted to have you here.

These Terms of Service (“Terms”) govern your access to and use of the Cate & Elizabeth Jewels website, including your browsing of our jewelry collections, purchases, communications with us, and use of any related services we make available through our website.

Cate & Elizabeth Jewels is operated by JW Commerce Group LLC and currently serves customers within the United States.

Throughout these Terms, “Cate & Elizabeth Jewels,” “we,” “us,” and “our” refer to JW Commerce Group LLC and the Cate & Elizabeth Jewels store, as applicable. “You,” “your,” “customer,” and “user” refer to any person accessing our website, using our services, or placing an order with us.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and any policies referenced within them. Please read them carefully before making a purchase.

If you do not agree with these Terms, please do not use our website or services.

Section 1 – Online Store Terms and Eligibility

By using our website, you represent that you have the legal capacity to enter into a binding agreement under applicable law or that you are using the website with the involvement and permission of a parent or legal guardian where appropriate.

You may use our website and services only for lawful purposes.

You may not use our website, products, services, or content for any unlawful, fraudulent, abusive, or unauthorized purpose. You may not use the website in a way that violates applicable federal, state, or local law.

You agree not to knowingly introduce viruses, malware, malicious code, automated attacks, or other technologies designed to damage, disrupt, compromise, or interfere with the website, our systems, our customers, or our service providers.

You also agree not to attempt to gain unauthorized access to any portion of the website, customer account, database, server, or connected system.

A violation of these Terms may result in suspension or termination of access to our services where appropriate.

Section 2 – General Conditions

We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law, including in cases involving suspected fraud, misuse, security threats, payment disputes, or violations of these Terms.

We may update, modify, suspend, or discontinue portions of our website or services from time to time.

We work to keep our store accessible and functioning properly, but we cannot guarantee that every feature will always be available without interruption.

Maintenance, software updates, technical difficulties, service-provider outages, security concerns, or circumstances outside our reasonable control may occasionally affect website availability.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission, except where such restriction is prohibited by applicable law.

Our failure to enforce any provision of these Terms on a particular occasion does not necessarily constitute a waiver of that provision or our right to enforce it later.

Section 3 – Website Information and Accuracy

We aim to provide clear, useful, and accurate information about Cate & Elizabeth Jewels, our jewelry, pricing, availability, shipping, returns, and other aspects of our services.

However, website information may occasionally contain typographical errors, technical inaccuracies, omissions, or outdated information.

We reserve the right to correct errors and update information when appropriate.

Product availability, prices, promotions, product details, materials, sizing information, photographs, and other website content may be updated periodically.

We encourage customers to review the information available on the applicable product page before completing a purchase.

Information provided through our website is intended primarily to help customers understand and purchase our products. General informational content should not be interpreted as professional, medical, legal, financial, or other specialized advice.

Section 4 – Products and Jewelry Information

Cate & Elizabeth Jewels specializes in jewelry offered to customers within the United States.

We make reasonable efforts to describe and display our jewelry accurately, including relevant information about style, appearance, dimensions, materials, finishes, colors, and other product characteristics where applicable.

However, the appearance of jewelry may vary slightly depending on lighting, photography, screen settings, device displays, production batches, and the characteristics of particular materials.

Colors displayed on a screen may not perfectly represent how a piece appears in person.

Where jewelry incorporates stones, textures, patterns, plating, finishes, or other decorative details, minor variations may occur where consistent with the nature of the product.

Customers should carefully review product descriptions, dimensions, sizing information, photographs, and care instructions before ordering.

Product descriptions and images are provided to help customers make informed purchasing decisions. If you have a question about a particular piece before ordering, please contact us at support@cateandelizabethjewels.com.

Section 5 – Product Availability

Products displayed on our website are subject to availability.

Adding an item to your shopping cart does not necessarily reserve that item.

In rare circumstances, an item may become unavailable after an order has been submitted due to inventory discrepancies, simultaneous purchases, technical errors, fulfillment issues, or other circumstances.

If we cannot fulfill an ordered item, we may contact you regarding available options or cancel the affected item and issue an appropriate refund to the original payment method.

We may limit quantities purchased per person, household, order, payment method, account, or address where reasonably necessary to manage inventory, prevent fraud, or protect the integrity of promotions.

Section 6 – Prices, Promotions and Discounts

Unless otherwise stated, prices displayed on Cate & Elizabeth Jewel are shown in U.S. dollars (USD).

Prices may change from time to time. Any price change will not normally affect an order that has already been validly accepted, except where correction is permitted or required by applicable law.

Promotional prices, discount codes, sales, bundles, or other special offers may be subject to additional conditions, eligibility requirements, exclusions, or expiration dates.

Promotional offers cannot necessarily be combined unless expressly stated.

We reserve the right to modify or end promotions in accordance with their applicable terms and applicable law.

If a pricing error is discovered, we may take reasonable steps to correct it. Where an error affects an order that has already been submitted, we will handle the situation in accordance with applicable law and communicate with the customer where necessary.

Section 7 – Orders and Order Acceptance

Submitting an order through our website represents your offer to purchase the selected products subject to these Terms.

After you place an order, you may receive an electronic acknowledgment or confirmation. An automated confirmation does not necessarily mean that an order cannot subsequently be reviewed for payment, inventory, fraud-prevention, or fulfillment issues.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• Payment cannot be authorized
• A product is unavailable
• Pricing or product information contains a material error
• We reasonably suspect fraud or unauthorized activity
• Shipping information is incomplete or invalid
• An order violates an applicable promotion
• Fulfillment is not reasonably possible
• The order appears to violate these Terms or applicable law

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

Section 8 – Customer and Billing Information

You agree to provide current, complete, and accurate information when placing an order.

This includes your name, billing information, shipping address, email address, telephone number, and other information reasonably required to process and deliver your purchase.

You are responsible for reviewing this information before submitting your order.

Providing incorrect or incomplete information may result in processing or delivery delays.

If you discover an error after placing an order, contact us as soon as possible at support@cateandelizabethjewels.com.

We will make reasonable efforts to assist when an order has not yet progressed too far through fulfillment. However, we cannot guarantee that shipping or order information can be changed after processing has begun.

Section 9 – Payments

Customers must use an available payment method displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge associated with your order.

Payments may be processed by third-party payment providers.

Your payment provider may conduct authorization, verification, fraud-prevention, or security checks before approving a transaction.

Cate & Elizabeth Jewels does not guarantee that every payment method will be available at all times. Available payment methods may change based on our e-commerce platform, payment processors, customer location, technical availability, or other operational considerations.

We reserve the right to delay fulfillment where payment authorization is pending or additional verification is reasonably necessary.

Section 10 – Taxes

Applicable sales tax may be calculated and collected based on the shipping destination, product type, transaction, and applicable U.S. federal, state, or local requirements.

Where we are legally required to collect sales tax, the applicable amount will generally be displayed during checkout.

Tax requirements may vary by jurisdiction and may change over time.

Customers remain responsible for any taxes or charges for which they are legally responsible and which are not collected by us, subject to applicable law.

Section 11 – Shipping and Delivery

Cate & Elizabeth Jewels currently ships within the United States only.

We offer free shipping on all eligible orders within the United States, with no minimum purchase requirement unless otherwise clearly disclosed before purchase.

Our standard processing time is up to 2 business days.

After processing, estimated shipping time is approximately 5 business days.

Accordingly:

Total Delivery Time = Processing Time + Shipping Time

For example, if processing takes 2 business days and shipping takes 5 business days, you can expect your order in approximately 7 business days.

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Carrier disruptions, severe weather, holidays, transportation interruptions, high seasonal volume, incorrect addresses, or circumstances outside our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate shipping address.

Please review our separate Shipping Policy for more detailed information about processing, tracking, delivery, delayed packages, and shipping-related concerns.

If there is any material conflict between a general shipping statement in these Terms and the more specific Shipping Policy, the applicable Shipping Policy will govern the shipping issue to the extent permitted by law.

Section 12 – Returns, Refunds and Exchanges

We want you to feel comfortable shopping with Cate & Elizabeth Jewels.

Eligible products may be returned within 30 days from the date the order is received, subject to the eligibility conditions described in our Return & Refund Policy.

Generally, eligible returned jewelry must be in its original condition, unworn and unused except for reasonable inspection, and returned with applicable original packaging, tags, accessories, and components.

Certain products may not qualify for return, including personalized or custom-made products, gift cards, materially worn or damaged items, and certain pierced jewelry after hygiene protection has been opened or removed, except where applicable law or circumstances involving a defective, damaged, or incorrect item require otherwise.

Approved refunds are processed to the original payment method within 10 business days after the eligible return has been received, inspected, and approved.

Your bank, card issuer, or payment provider may require additional time to post an issued refund.

Unless otherwise provided by our policy or required by applicable law, customers may be responsible for return shipping for returns based on preference or change of mind.

Please review our complete Return & Refund Policy before initiating a return.

Nothing in these Terms is intended to eliminate rights that cannot legally be waived under applicable consumer protection law.

Section 13 – Damaged, Defective or Incorrect Products

Please inspect your jewelry after delivery.

If your order arrives damaged, defective, or contains an incorrect item, contact us as soon as reasonably possible at support@cateandelizabethjewels.com.

To help us review the matter efficiently, we may request:

• Your order number
• A description of the issue
• Photographs of the item
• Photographs of the packaging when relevant
• Other information reasonably necessary to understand the issue

We will review the information and determine an appropriate resolution consistent with our policies and applicable law.

Customers should not intentionally discard an affected product or packaging before contacting us if doing so would make it difficult to reasonably verify the reported problem.

Section 14 – Jewelry Care and Customer Use

Jewelry requires appropriate care to preserve its appearance and condition.

The longevity of a piece may depend on its materials, finish, frequency of use, storage conditions, exposure to moisture, chemicals, cosmetics, perfumes, cleaning products, perspiration, and other environmental factors.

Where product-specific care instructions are provided, customers should follow those instructions.

Unless a product is expressly represented otherwise, customers should avoid assuming that every jewelry item is suitable for continuous exposure to water, chemicals, extreme conditions, or activities that may damage delicate jewelry.

Damage resulting from misuse, improper storage, unauthorized modification, accidents, or failure to follow applicable care instructions may not qualify as a product defect.

Nothing in this section limits rights available to customers under applicable law.

Section 15 – Intellectual Property and Website Content

The Cate & Elizabeth Jewels website and its content may contain intellectual property owned by, licensed to, or lawfully used by JW Commerce Group LLC or relevant third parties.

This may include:

• Brand names
• Logos
• Product photographs
• Jewelry photographs
• Graphics
• Website layouts
• Product descriptions
• Written content
• Videos
• Designs
• Marketing materials
• Software and website elements

Except where permitted by law, you may not reproduce, distribute, modify, republish, commercially exploit, sell, license, or create derivative works from protected Cate & Elizabeth Jewels content without appropriate authorization.

You may use our website for personal, non-commercial shopping purposes in accordance with these Terms.

Third-party names, logos, trademarks, and intellectual property remain the property of their respective owners.

Section 16 – Reviews, Feedback and Customer Submissions

If our website allows customers to submit reviews, photographs, comments, suggestions, feedback, testimonials, or other content, you are responsible for the content you submit.

You agree not to knowingly submit content that:

• Is false or intentionally misleading
• Violates another person’s intellectual property rights
• Contains unlawful threats or harassment
• Contains malicious software
• Reveals another person’s private information without authorization
• Is fraudulent, deceptive, or otherwise unlawful

By voluntarily submitting content for publication through features designed for customer submissions, you grant us permission, to the extent permitted by applicable law, to use, reproduce, display, and communicate that content for purposes reasonably related to operating and promoting Cate & Elizabeth Jewels.

We may moderate or remove customer-submitted content where reasonably necessary to enforce these Terms, protect users, maintain website integrity, or comply with applicable law.

We do not require positive reviews as a condition of customer support and do not intend to prevent customers from expressing genuine opinions about their experiences.

Section 17 – Third-Party Services and Links

Our website may rely on or link to third-party services.

These may include payment processors, shipping providers, analytics services, advertising platforms, social media platforms, website applications, and other technology providers.

Third-party websites and services operate independently and may have their own terms, policies, and privacy practices.

A link to a third-party website does not necessarily mean that we control, endorse, or assume responsibility for all content or practices of that third party.

Customers should review relevant third-party terms and privacy information when interacting directly with those services.

Cate & Elizabeth Jewels may use third-party technologies to help operate the website, process payments, fulfill orders, measure website performance, provide customer support, prevent fraud, and support advertising.

Section 18 – Privacy and Personal Information

Your privacy is important to us.

Personal information collected through the Cate & Elizabeth Jewels website is handled in accordance with our Privacy Policy and applicable privacy requirements.

Depending on how you interact with us, information may include contact information, shipping details, billing information, transaction history, customer support communications, device information, website activity, and other information described in our Privacy Policy.

We may use service providers to help process payments, operate our e-commerce platform, fulfill orders, deliver packages, provide analytics, support advertising, and perform other legitimate business functions.

Please review our Privacy Policy for more information about the categories of information we may collect, how information may be used and disclosed, cookies and advertising technologies, retention, security, and privacy rights that may apply to qualifying U.S. consumers.

Section 19 – Prohibited Uses, Fraud and Security

You may not use the Cate & Elizabeth Jewels website or services to engage in unlawful, abusive, fraudulent, deceptive, or harmful activity.

Prohibited activities include, where applicable:

• Using stolen or unauthorized payment information
• Attempting fraudulent transactions
• Providing intentionally false information
• Impersonating another person
• Interfering with website security
• Introducing viruses, malware, or harmful code
• Scraping or extracting website information through unauthorized automated methods
• Attempting to bypass technical protections
• Accessing accounts or systems without authorization
• Abusing discounts or promotional programs through fraudulent methods
• Using the website to violate applicable law
• Infringing intellectual property or privacy rights
• Harassing customers, employees, contractors, or service providers

We may take reasonable measures to investigate suspected fraudulent or abusive activity.

Where reasonably necessary, we may refuse, cancel, hold, or review suspicious transactions, restrict access to our services, preserve relevant records, or cooperate with payment providers or lawful authorities.

Nothing in this section authorizes us to take action prohibited by applicable law.

Section 20 – Disclaimers, Liability and Indemnification

We work to provide a reliable, secure, and enjoyable shopping experience. However, to the fullest extent permitted by applicable law, our website and services may be provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.

Product photographs and digital displays may vary slightly from actual products because of screen settings, photography, lighting, device differences, and reasonable product variations.

To the fullest extent permitted by applicable law, JW Commerce Group LLC and Cate & Elizabeth Jewels will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services where such exclusions are legally enforceable.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Likewise, nothing in these Terms is intended to waive mandatory consumer rights available under applicable U.S. federal or state law.

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable expenses resulting from your unlawful misuse of the website, material violation of these Terms, or infringement of third-party rights.

The limitations in this section will apply only to the extent permitted by applicable law.

Section 21 – Governing Terms, Changes and Contact Information

These Terms and your use of our services are governed by applicable laws of the United States and, where legally appropriate, the laws applicable to JW Commerce Group LLC, without overriding consumer protections that may apply under the laws of your state of residence.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law, while the remaining provisions will continue in effect where legally possible.

These Terms, together with policies expressly incorporated or referenced on our website, constitute the applicable agreement concerning your use of the Cate & Elizabeth Jewels online store, subject to rights that cannot be waived under applicable law.

We may update these Terms periodically to reflect changes in our services, business operations, technology, policies, or legal requirements.

The updated Terms will be posted on this page. Changes will apply prospectively as appropriate, and we will provide additional notice where required by applicable law.

We encourage customers to review these Terms periodically.

If you have questions about these Terms, an order, our policies, or your experience with Cate & Elizabeth Jewels, please contact us. We’re happy to help and want your experience with our store to feel clear, comfortable, and welcoming.

Store name: Cate & Elizabeth Jewels
Company Name: JW Commerce Group LLC
EIN number: 981922984
Company number: 2026-001913590
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@cateandelizabethjewels.com
Phone Number: +1 609-318-2062

Thank you for visiting and shopping with Cate & Elizabeth Jewels. We appreciate the opportunity to be part of the moments, memories, and personal style that make every piece of jewelry meaningful.