Frequently Asked Question

Welcome to the Cate & Elizabeth Jewels FAQs!

We know that choosing jewelry online can come with a few questions. Whether you’re wondering about our jewelry, shipping, payments, returns, or your order, we’ve gathered the most helpful information below.

Can’t find what you’re looking for? Our customer support team is always happy to help.

About Cate & Elizabeth Jewels

What is Cate & Elizabeth Jewels?

Cate & Elizabeth Jewels is an online jewelry store operated by JW Commerce Group LLC and serving customers throughout the United States.

We believe jewelry can be more than an accessory. It can express your personal style, celebrate a meaningful moment, or become a thoughtful gift for someone special.

Our goal is to make discovering and purchasing jewelry online feel beautiful, straightforward, and enjoyable.

Where is Cate & Elizabeth Jewels based?

Cate & Elizabeth Jewels is operated by JW Commerce Group LLC at:

30 N Gould St Ste R, Sheridan, WY 82801, United States

You can find our complete business information at the bottom of this page.

Where do you currently sell and ship?

Our current target market is the United States, and we ship to eligible addresses within the United States.

At this time, we do not offer international shipping.

Our Jewelry

What type of products does Cate & Elizabeth Jewels sell?

We specialize in jewelry, with a collection featuring pieces designed for different styles, occasions, and everyday looks.

For the most accurate information about a particular piece, please refer to the description and specifications provided on its individual product page.

How do I know which piece is right for me?

Jewelry is personal, which is part of what makes choosing it so special.

We recommend reviewing the product photographs, description, available sizing information, dimensions, materials, and other specifications shown on the individual product page before purchasing.

If you have a question about a specific item, you can also contact us at support@cateandelizabethjewels.com before ordering.

Will my jewelry look exactly like the pictures?

We make reasonable efforts to present our jewelry as accurately as possible.

However, colors and appearance may vary slightly depending on lighting, photography, your screen settings, device display, and reasonable variations in individual products or materials.

We recommend reviewing all available product photographs and descriptions before making your selection.

How should I care for my jewelry?

Care requirements can vary depending on the materials and finish of a particular piece.

As a general practice, handle jewelry carefully and store it in a clean, dry place when it is not being worn.

Unless the individual product information states otherwise, we recommend limiting unnecessary exposure to water, perfume, cosmetics, lotions, household chemicals, cleaning products, and other substances that may affect certain jewelry materials or finishes.

Always follow any product-specific care instructions provided with your jewelry.

Ordering

How do I place an order?

Shopping with Cate & Elizabeth Jewels is simple.

Browse our jewelry collection, select the piece and available options you would like, add it to your cart, and proceed to checkout.

Before completing your purchase, please carefully review your products, quantities, shipping address, billing information, and payment details.

How do I know if my order was successfully placed?

After successfully placing your order, you should receive an order confirmation using the email address provided during checkout.

If you don’t see the confirmation, check your spam or junk folder first.

If you still cannot locate it, contact us at support@cateandelizabethjewels.com and include the name and email address used to place the order.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible.

We’ll do our best to help if your order has not yet entered processing or fulfillment. However, we cannot guarantee changes once fulfillment has begun.

Can I cancel my order?

Please contact us as soon as possible if you need to request a cancellation.

If the order has not yet been processed or shipped, we’ll do our best to accommodate your request.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. You may instead be able to request a return after receiving your order, subject to our Return & Refund Policy.

Payments

Which payment methods do you accept?

Payment methods currently available at checkout may include:

Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay

Availability may vary depending on your device, browser, payment provider, and checkout configuration. The options displayed during checkout are the payment methods currently available for your purchase.

What currency do you use?

Our store serves the United States market, and prices are displayed in U.S. dollars (USD) unless otherwise clearly stated.

Is my payment information secure?

We use established e-commerce and payment technologies to support secure checkout.

Payments are processed through applicable payment service providers. We do not need to directly store complete card information when those credentials are securely handled by our payment processors.

For your security, never send complete card details or security codes to us by email or through our contact form.

Why was my payment declined?

Payments may be declined by a bank or payment provider for several reasons, including incorrect billing information, security checks, insufficient funds, an expired payment method, or authorization restrictions.

Please verify your payment information and try again.

If the problem continues, contact your bank or payment provider for additional information or try another payment option available at checkout.

Shipping & Delivery

Do you offer free shipping?

Yes! We’re happy to offer FREE shipping on all orders within the United States.

There is no minimum purchase requirement for our standard free shipping offer.

How long does processing take?

Orders are generally processed within up to 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

How long does shipping take?

After your order has been processed, estimated shipping time is approximately 5 business days.

For clarity:

Total Delivery Time = Processing Time + Shipping Time

For example, if processing takes 2 business days and shipping takes 5 business days, you can expect your order in approximately 7 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, high shipping volumes, or circumstances outside our reasonable control.

Do you ship internationally?

No. Cate & Elizabeth Jewels currently ships within the United States only.

How can I track my order?

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking information to update.

What should I do if my order is delayed?

If your package appears to be significantly delayed beyond the expected timeframe, contact us at support@cateandelizabethjewels.com.

Please include your order number so our team can review the available shipping information.

What happens if I entered the wrong shipping address?

If your order has not yet entered fulfillment, we’ll do our best to update the address. However, we cannot guarantee address changes after processing or shipping has begun.

Please carefully review your delivery information before submitting your order.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items.

You may request a return within 30 days from the date you receive your order, subject to the eligibility requirements in our Return & Refund Policy.

What condition must my return be in?

Eligible jewelry should generally be returned:

In its original condition
Unworn and unused except for reasonable inspection
Without scratches, alterations, or other signs of extended wear
With applicable original packaging, tags, accessories, and components

Please review our complete Return & Refund Policy before sending anything back.

Can I return earrings?

For hygiene reasons, pierced earrings and other pierced jewelry generally cannot be returned after applicable hygiene seals or protective packaging have been opened or removed.

This restriction does not apply in the same way when an item arrives damaged, defective, or incorrect. Please contact our customer support team if there is an issue with your order.

Are there items that cannot be returned?

Certain products may not qualify for return, including personalized, engraved, custom-made, materially worn or damaged items, gift cards, and certain pierced jewelry after hygiene protection has been opened.

Products clearly identified as final sale or non-returnable before purchase may also be excluded where permitted.

Please refer to our Return & Refund Policy for the complete conditions.

How do I start a return?

Include your order number, the item you would like to return, and the reason for your request.

Our customer support team will review your request and provide the appropriate return instructions.

Please contact us before sending your jewelry back.

Who pays for return shipping?

For eligible preference or change-of-mind returns, customers are generally responsible for return shipping costs.

If you received a damaged, defective, or incorrect product due to an error associated with your order, contact us before returning it so we can provide the appropriate instructions.

How long does a refund take?

Once an eligible return has been received, inspected, and approved, we process the approved refund to the original payment method within 10 business days.

After we issue your refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

Damaged or Incorrect Orders

What should I do if my jewelry arrives damaged?

Please contact us as soon as possible at support@cateandelizabethjewels.com.

Include your order number, a description of the issue, clear photographs of the affected jewelry, and photographs of the packaging when relevant.

Our team will review the information and help determine the appropriate next steps.

What if I received the wrong item?

We’re sorry if something different from what you ordered arrives.

We’ll review the situation and assist you with the appropriate resolution.

Privacy & Security

How does Cate & Elizabeth Jewels use my personal information?

We use personal information where reasonably necessary to process orders, arrange shipping, provide customer support, operate and improve our website, prevent fraud, communicate with customers, and perform other business activities described in our Privacy Policy.

For detailed information about the categories of information we may collect and how they may be handled, please review our Privacy Policy.

Do you share my information with service providers?

We may provide relevant information to service providers that help us operate the store, such as our e-commerce platform, payment processors, shipping providers, analytics services, customer-support services, and other operational providers.

Information is shared where reasonably necessary for the applicable service and handled subject to relevant privacy requirements and provider practices.

Contact & Customer Support

How can I contact Cate & Elizabeth Jewels?

We’re always happy to help.

For questions about our jewelry, orders, shipping, returns, refunds, payments, or anything else related to your shopping experience, contact us at:

Email: support@cateandelizabethjewels.com
Phone: +1 609-318-2062

You can also send us a message using the contact form available on our Contact Us page.

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.

Still Have a Question?

Choosing jewelry should be exciting, and we want your experience with Cate & Elizabeth Jewels to feel comfortable from browsing to delivery.

If you couldn’t find the answer you were looking for above, please reach out. Our team will be happy to assist you.

Store name: Cate & Elizabeth Jewels
Company Name: JW Commerce Group LLC
EIN number: 981922984
Company number: 2026-001913590
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@cateandelizabethjewels.com
Phone Number: +1 609-318-2062

Thank you for choosing Cate & Elizabeth Jewels. We’re delighted to be part of the moments, gifts, and personal styles that make jewelry meaningful.