Payment Method
At Cate & Elizabeth, we want every part of your shopping experience to feel simple, secure, and effortless, from discovering a piece of jewelry you love to completing your purchase.
We offer a selection of trusted payment methods so you can choose the option that works best for you.
Accepted Payment Methods
You can complete your purchase using the payment methods currently available at checkout, which may include:
Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay
Available payment options may vary depending on your device, browser, payment provider, and checkout configuration. The payment methods displayed at checkout are the options currently available for your order.
Secure Payments
Your security is important to us.
Payments made through the Cate & Elizabeth website are processed using secure payment technologies and authorized payment service providers.
Sensitive payment information is handled through our e-commerce platform and applicable payment processors. We do not need to directly store your complete credit or debit card information when your payment is securely processed by these providers.
We take reasonable measures to maintain a safe and trustworthy shopping environment so you can shop for your favorite Cate & Elizabeth pieces with confidence.
Payment Currency
As Cate & Elizabeth currently serves customers within the United States, prices on our website and checkout are displayed in U.S. dollars (USD) unless otherwise clearly stated.
The final amount applicable to your purchase will be displayed during checkout before you submit your order.
When Will I Be Charged?
When you place an order, your selected payment method will be submitted for authorization and processing.
Depending on your payment provider, you may initially see a pending authorization before the transaction is fully completed.
Once your payment has been successfully authorized, we can proceed with processing your order.
If your payment cannot be authorized, your order may not be completed or processed until a valid payment method is provided.
Apple Pay
If Apple Pay is available on your compatible device or browser, you may use it to complete your purchase conveniently using the payment methods stored in your Apple Wallet.
Availability and authorization are subject to Apple Pay and your participating financial institution.
Google Pay
If Google Pay is available during checkout, you can use an eligible payment method associated with your Google Wallet to complete your purchase.
Google Pay availability may depend on your device, browser, account, and participating payment provider.
Shop Pay
Shop Pay may be available for a faster and more convenient checkout experience.
Eligible customers may use information securely saved through Shop Pay to complete checkout more efficiently. The availability and functionality of Shop Pay are subject to its applicable terms and services.
Credit and Debit Cards
We accept eligible cards from supported payment networks displayed during checkout, including Visa, Mastercard, American Express, and Maestro.
When paying by card, please make sure that your billing information is entered accurately and matches the information associated with your payment method.
Your card issuer or payment provider may decline a transaction for security, authorization, insufficient funds, incorrect information, or other reasons determined by the provider.
Payment Verification
For the protection of our customers and our store, transactions may be subject to standard payment authorization, verification, and fraud-prevention checks.
In some circumstances, an order may require additional review before it can be processed.
These measures help protect against unauthorized transactions and provide a safer shopping experience for everyone.
Payment Declined or Not Processing?
Occasionally, a payment may not go through successfully.
If this happens, please check that:
- Your card or payment information is entered correctly
- Your billing address matches the information associated with your payment method
- Your payment method has not expired
- Your bank or payment provider has authorized the transaction
- Your selected digital wallet is correctly configured
If everything appears correct but your payment is still being declined, we recommend contacting your bank or payment provider, as they may be able to provide more information about the transaction.
You can also try another payment method available at checkout.
Taxes
Applicable sales taxes may be calculated during checkout based on your order, shipping destination, and applicable U.S. state and local tax requirements.
Any tax that we are required to collect will be shown as part of your order before you complete your purchase.
No Hidden Shipping Charges
Cate & Elizabeth offers FREE shipping on all orders within the United States.
There is no minimum purchase requirement for our standard free shipping offer.
For complete information regarding processing and estimated delivery times, please review our Shipping Policy.
Refunds to Your Original Payment Method
If you qualify for a refund under our Return & Refund Policy, approved refunds will be issued to the original payment method used for your purchase.
We process approved refunds within 10 business days after an eligible returned item has been received, inspected, and approved.
After we issue your refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account. This additional processing time is determined by your financial institution.
For complete eligibility requirements, please review our Return & Refund Policy.
Keeping Your Payment Information Safe
For your protection, never send complete credit card numbers, security codes, passwords, or other sensitive payment credentials to us through email or our website contact form.
Our customer support team will never ask you to send your complete card details by email.
If you believe an unauthorized transaction has been made using your payment method, please contact your bank or payment provider promptly and contact us if the transaction relates to an order placed with Cate & Elizabeth.
Questions About Your Payment?
We want checkout to be just as smooth as finding a piece you love.
If you have a question about a Cate & Elizabeth order, payment, refund, or checkout issue, our customer support team will be happy to assist you.
Store name: Cate & Elizabeth
Company Name: JW Commerce Group LLC
EIN number: 981922984
Company number: 2026-001913590
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@cateandelizabethjewels.com
Phone Number: +1 609-318-2062
Thank you for shopping with Cate & Elizabeth. We’re committed to providing a secure, transparent, and enjoyable shopping experience from checkout to delivery.